Position:
Asia Pacific Customer Care Field Operations Manager at NDC Infrared Engineering
Work:
NDC Infrared Engineering
- Irwindale, CA since Nov 2011
-
Asia Pacific Customer Care Field Operations Manager
Vistec Lithography
- Watervliet, NY May 2011 - Dec 2011
-
US Service Manager
The Washington Group
- Marietta, GA Jun 2009 - May 2011
-
Customer Support Manager
Smiths Detection
Mar 2008 - Mar 2009
-
Global Service Operations Director
Veeco Instruments
Oct 1995 - Oct 2007
-
Product Marketing Manager
Veeco Instruments Inc.
Jan 2001 - Oct 2005
-
Key Account Manager
Veeco Instruments Inc.
Jan 1999 - Jan 2001
-
International Service Manager
Education:
Devry University 2003 - 2004
BS, Technical Management
DeVry Institute of Technology 1980 - 1982
AS, Electronic Technology
Skills:
Project Management, Process Improvement, Semiconductors, Team Building, Field Service, Continuous Improvement, Contract Negotiation, Customer Satisfaction, Gross Margin, Problem Solving, Six Sigma, Management, Leadership, Competitive Analysis, Start-ups, Troubleshooting, Testing, Training, Product Management, Strategy
Interests:
Professional Development
Certificate – Six Sigma Green Belt, Buker Inc.,
Certificate - Value-Based Selling Hahn Consulting,
Certificate - Essentials of Communication Rockhurst University,
Certificate - Fundamentals of Product Marketing The Quest Team,
Certificate - Best Practice Marketing/High Technology Services Hahn Consulting,
snow boarding, fishing, playing cards, bowling, hiking, bike riding, gardening