MICHAEL ALEXANDER SILVA
Pilots at Fremont Dr, Denver, CO

License number

Colorado A1743953

Issued Date

Feb 2017

Expiration Date

Feb 2018

Professional information

Sr. Trainer

Position:

Sr. Trainer at StarTek

Location:

Greater Denver Area

Industry:

Telecommunications

Work:

StarTek since Oct 2005 - Sr. Trainer StarTek Sep 2008 - Aug 2010 - Training Manager StarTek Jan 2008 - Sep 2008 - Training and Quality Manager

Education:

Aims Community College 2002 - 2003
University of Northern Colorado 1999 - 2000
Widefield 1996 - 1999

Skills:

BPO, Call Center, Training Delivery, Performance Management, Training, Workforce Management, Process Improvement, Management, Team Building, Coaching, Call Centers, Employee Engagement, Contact Centers, Employee Training, Leadership, Recruiting, Talent Acquisition

Interests:

Physical Team Sports, Jogging, Team Building

Honor & Awards:

Voted by StarTek as "Best Trainer - 2007"

Senior Associate Qa Lead At Acquity Group

Position:

Senior Associate QA Lead at Acquity Group

Location:

Greater Chicago Area

Industry:

Newspapers

Work:

Acquity Group - Greater Chicago Area since Jul 2012 - Senior Associate QA Lead Chicago Tribune - Chicago, IL Mar 2010 - Jul 2012 - Sr. Test engineer JPMorgan Chase - Chicago, IL Jan 2008 - Nov 2009 - Associate VP Software QA JP Morgan Chase - Chicago, IL Aug 2006 - Jan 2008 - TO Software QA Syclo LLC - Hoffman Estates, IL Dec 2000 - Aug 2006 - Sr. QA analyst Open Port Technology - Greater Chicago Area May 2000 - Nov 2000 - Integration Engineer Process Management Group/ PMG - Greater Chicago Area Aug 1998 - May 2000 - Software QA Analyst United Airlines - Elk Grove Village, IL Oct 1994 - Aug 1998 - Sr Staff planner Routes and Schedules United Airlines - Denver, CO Oct 1992 - Aug 1994 - Operations control/Gate coordinator United Airlines - Washington D.C. Metro Area Apr 1989 - Oct 1992 - Operations Control International Ops United Airlines Jun 1986 - Apr 1989 - Ramp Service Supervisor silva construction 1983 - 1983 - CEO

Education:

Northern Virginia Community College 1985 - 1986
AS, Computer Science George Mason University 1983 - 1985

Skills:

Testing, Agile, Test Planning, Software Quality Assurance, Test Cases, Quality Assurance, User Acceptance Testing, SDLC, Quality Center, Performance Testing, SQL, Scrum, Regression Testing, Manual Testing, Test Strategy, SQL Server, Windows, Process Improvement, Regression, Team Leadership, Agile Methodologies, Microsoft SQL Server

Interests:

New Technology, Baseball, Fishing, Camping, Traveling