Position:
Senior Quality/M&P/Process Manager - Six Sigma Black Belt at AT&T
Work:
AT&T
- Chicago, IL since Jun 2011
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Senior Quality/M&P/Process Manager - Six Sigma Black Belt
AT&T
- Chicago Jan 2008 - Jan 2010
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Six Sigma Project Manager (Black Belt Certified)
AT&T
- Arlington Heights, IL Jan 2007 - Jan 2008
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Support Operations Performance Manager
AT&T
- Arlington Heights, IL Aug 2006 - Jan 2007
-
Consumer Call Center Manager, Force Operations
AT&T
- Arlington Heights, IL Oct 2004 - Jun 2006
-
Consumer Call Center Coach Leader
Walt Disney World
- Lake Buena Vista, FL Aug 2001 - Jan 2002
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Manager, Sales and Service (Internship)
Education:
Indiana University Bloomington 1999 - 2004
Business, Marketing
Interests:
Networking, AT&T Leadership Development Training, Running, Boxing, Traveling, Chicago Cubs, Indiana Basketball, Professional Mentoring.
Honor & Awards:
AT&T’s Vice President Sales and Service Award, Oct. 2005, May 2006, June 2006
•Highest-ranking sales coach at sales center for exceeding monthly saves and service targets for given month