Work:
Michael Johnson II 3406 n Tarragona st Pensacola, Fl. (850) 417-6576 OBJECTIVE: Strongly motivated individual looking for a position as a Customer Service Rep. Bringing strong communication and customer service experience in a highly stimulating and challenging environment. SUMMARY OF QUALIFICATIONS 3+ years effective experience as a call center representative Proven ability to make over 100 outbound phone calls every day Proficient in providing information and sell items over the phone Well versed in identifying customer needs and able to offer help as needed Expert in using the companys database software for data entry CAREER RELATED SKILLS Demonstrated ability to log all notes and follow up information Able to take credit card orders via phone Proven record of managing and tracking the quote to order proc Highly skilled in verifying pricing and products Proficient in MS Office Suite SELECTED ACCOMPLISHMENTS Organized and implemented logistics pertaining to service calls Brought in 150 new customers in one month through outbound PROFESSIONAL EXPERIENCE Call Center Representative | Techaliance Austin, TX | Sep 2005 Answer inbound calls Make outbound calls to potential clients in order to sell the com computer equipment Perform data entry services for the company in regards to punch and successful sales Call Center Agent | American National Bank of Texas Terrell, TX Answered telephone inquiries on products, and services Resolved problems of clients Conducted telephone interviews to process loan applications Maintained a thorough knowledge of all banking products and services Call Center Rep. | West Corp.| Pensacola, Florida Took incoming calls for AT&T customers to primarily pay their Bill or to troubleshoot any problems they might be having Vitalchek Rep. | Choicepoint marketing | Pensacola, Florida Took orders from the States of Florida, Louisiana, New Jersey, and New York state for people needing Birth Certificates, Death Certificates, and Marriage Licenses EDUCATION Booker T. Washington High School 2004 RELEVANT CAPABILITIES Strong communication and persuasive skills