MELISSA HILL, MA, LPC, LMFT-A
Social Work at Medical District Dr, Dallas, TX

Vice President at Retreat Capital Management Group

Financial Services

Retreat Capital Management Group - Dallas/Fort Worth Area since Jul 2010 - Vice President MGC Mortgage Inc. Nov 2009 - Sep 2010 - Vice President of Collections MGC Mortgage, Inc. Dec 2008 - Nov 2009 - Vice President, Customer Relations Saxon Mortgage - Fort Worth Jun 2007 - Dec 2008 - Assistant Vice President of Customer Relations Triad Financial - Dallas/Fort Worth Area Sep 2005 - Jun 2007 - Corporate Default Trainer Equity Residential Apr 2005 - Sep 2005 - Training & QA Director of Collections Capital One Dec 1996 - Feb 2000 - Collections Trainer The Associates/Citigroup Apr 1994 - Nov 1996 - Collections Lead

Analysis, Programme Governance, Change Management, Default, Quality Assurance, Risk Management, Loss Mitigation, Process Improvement, Loan Servicing, Mortgage Servicing, Recruiting, Gap Analysis, Performance Measurement, Training, Contract Negotiation, Mortgage Lending, Underwriting, Coaching, Call Center, Management, Portfolio Management, Loans, Credit, HAMP, Foreclosures, Mortgage Banking, Mortgage Underwriting, Loan Origination, Team Building, Credit Risk, Credit Analysis, Banking, Loan Modifications, Vendor Management, Residential Mortgages, Operations Management, Consumer Lending, Asset Managment, Business Analysis, Call Centers, Financial Risk, Project Management, Financial Analysis, RESPA, Executive Management, Asset, Finance, Due Diligence, FHA

Retail

Uncle Julio's Corp. Apr 2008 - Jan 2009 - Catering Sales Coordinator/Guest Relations/Marketer Uncle Julio's Corporation Oct 2006 - Apr 2008 - Store Coordinator Uncle Julio's Corporation Apr 2006 - Oct 2006 - Office Manager/Licensing and Permits Uncle Julio's Corporation Feb 2005 - Mar 2006 - Revenue Accounting Uncle Julio's Corporation Mar 1997 - Feb 2005 - Office Manager/Bartender/Server

Oklahoma Christian University of Science and Arts
University of North Texas

Clinical Therapist at Children's Medical Center, Family Counselor at YV Services

Mental Health Care

Children's Medical Center since Mar 2013 - Clinical Therapist YV Services since Aug 2010 - Family Counselor Phoenix House Jan 2012 - Mar 2013 - Counselor The Wellspring Group Apr 2009 - May 2010 - Therapeutic Supervised Visitation Monitor and Therapy Student Intern Juvenile Drug Court Mar 2009 - May 2010 - Juvenile Drug Court Therapist UNIVERSITY OF LOUISIANA MONROE MARRIAGE AND FAMILY THERAPY CLINIC Aug 2008 - May 2010 - Graduate Assistant STARBUCKS Jul 2008 - Dec 2008 - Barista MCGIVNEY HARDWARE Oct 2002 - Jun 2008 - Cashier CHILDREN'S HOME SERVICES Jan 2007 - May 2007 - Intern MISSISSIPPI COLLEGE OFFICE OF RESIDENCE LIFE Aug 2005 - May 2007 - Resident Assistant

University of Louisiana at Monroe 2008 - 2010
Master of Arts, Marriage and Family Therapy Mississippi College 2004 - 2008
Bachelor of Science, Psychology, English

Meeting new people, finding new challenges to overcome, working with children

Senior Psychology Award Recipient, Perry Academic Award Recipient, Graduate Summa Cum Laude

Senior Vice President, DBA Severity Claims at AIG Property Casualty

Insurance

Texas Wesleyan University 1990 - 1992
Bachelor of Science, Pre-law/Political Science North Torrance High School

Administrator at Tim Hill Evangelistic Ministries, INC

Nonprofit Organization Management

Catering/Guest Relations at Uncle Julio's Corporation

Restaurants