MAUREEN F DUFFY
Broker in Graniteville, MA
License number
Massachusetts 9016880
Issued Date
Apr 20, 1996
Expiration Date
Dec 1, 2006
Type
Salesperson
Address
Address
Graniteville, MA 01886
Professional information
Automated Customer Service Matching Methodology
US Patent:
2010021, Aug 19, 2010
Filed:
Feb 18, 2009
Appl. No.:
12/388424
Inventors:
Maureen Emily Duffy - Westford MA, US
David C. Mair - Wake Forest NC, US
Richard P. Statile - Raleigh NC, US
Pamela J. Watrous - Apex NC, US
David C. Mair - Wake Forest NC, US
Richard P. Statile - Raleigh NC, US
Pamela J. Watrous - Apex NC, US
Assignee:
Red Hat, Inc. - Raleigh NC
International Classification:
G06Q 10/00, G06Q 50/00
US Classification:
705 9
Abstract:
Described herein is a method and apparatus for providing an automated customer service matching system. The customer service system matches customer services requests with employee profiles. The customer service system provides a graphical user interface for monitor the management of customer service requests. The customer service system also includes a process for registering employees and creating employee profiles, as well as a system for registering customers and creating or matching a customer with the customer profile.
Project Management Notification And Updates Using Family Tree
US Patent:
2010013, Jun 3, 2010
Filed:
Dec 3, 2008
Appl. No.:
12/327722
Inventors:
Maureen Emily Duffy - Westford MA, US
John Palmieri - Cambridge MA, US
John Palmieri - Cambridge MA, US
Assignee:
Red Hat, Inc. - Raleigh NC
International Classification:
G08B 21/00, H04L 12/56
US Classification:
340540, 455500, 370420
Abstract:
A method and apparatus for automated project management notification using an update family tree. The system utilizes a set of subscription service managers and a set of message processing managers to automatically manage the inter-relationship between a set of systems belonging to different entities within the overall family tree of entities working on a project. Each subscription service manager tracks the other entities interested in the updates and events from the host of the subscription service manager. The message processing managers receive the update events from the subscription service manager and apply a set of host defined rules that govern the automated processing of the received messages. In turn, the entity hosting each message processing manager may have its own set of subscribers that are managed by their respective subscription service manager.
Package Review Process Mentorship System
US Patent:
2010021, Aug 19, 2010
Filed:
Feb 17, 2009
Appl. No.:
12/372629
Inventors:
Maureen Emily Duffy - Westford MA, US
Evangeline A. McGlynn - Somerville MA, US
Evangeline A. McGlynn - Somerville MA, US
Assignee:
Red Hat, Inc. - Raleigh NC
International Classification:
G06Q 10/00, G06Q 50/00
US Classification:
705 10, 705 7, 705 1419
Abstract:
A method and apparatus for an automated software package review process mentorship system. The package review system receives proposed package from programmers to be reviewed before inclusion in a software project or collection. This system can also be used for the review and analysis of other types of projects. The system includes a package management module that works in conjunction with a review management module to automatically assign the received packages to reviewers that have the appropriate skills and availability to review the type of packages that have been submitted. If the reviewer does not complete the review within a specified time period, then the package can be automatically reassigned. In addition, the package reviewer is given an interface for providing feedback to the package submitter that simplifies the task of the reviewer by providing a set of predefined responses.
Credibility Rating Algorithm
US Patent:
2010014, Jun 10, 2010
Filed:
Dec 4, 2008
Appl. No.:
12/328701
Inventors:
Maureen Emily Duffy - Westford MA, US
Evangeline A. McGlynn - Somerville MA, US
Evangeline A. McGlynn - Somerville MA, US
Assignee:
Red Hat, Inc. - Raleigh NC
International Classification:
G06F 17/30, G06F 7/00
US Classification:
707755, 707E17005
Abstract:
A method and apparatus for providing a credibility rating and management system. The credibility rating and management system can be shared amongst any number of independent systems. The credibility rating and management system collects data points from each of the participant systems, tracks user profiles across each of the participant systems and generates a rating for each user profile. Associated systems can then query the credibility rating and management system to obtain the credibility rating for a user and incorporate the credibility ratings into their own systems.