Position:
Desktop Support Lead at Salt River Project
Work:
Salt River Project
- Tempe, AZ since Jul 2012
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Desktop Support Lead
Salt River Project
- Tempe, AZ Apr 2011 - Jul 2012
-
IT Planning Analyst
Salt River Project
Sep 2010 - Apr 2011
-
Senior Desktop Specialist
Ameriprise Financial - Auto and Home Insurance
Apr 2009 - Sep 2010
-
Desktop/Helpdesk Analyst
Colorado Springs Utilities
Sep 2005 - Apr 2009
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Support Center I/II
Colorado Springs Utilities
Apr 2003 - Sep 2005
-
Utility Meter Reader
Colorado Springs Utilities
Jul 1999 - Mar 2003
-
Facilities Maintenance Specialist
Education:
Arizona State University, W. P. Carey School of Business 2012 - 2013
Master of Science (M.S.), Information Management
Westwood College of Technology 2007 - 2009
Bachelor of Science, Information Systems Security
Westwood College of Technology 2007 - 2008
AS, Computer Network Engineering, Information Technology
Skills:
Technical Support, Troubleshooting, DNS, Software Documentation, System Administration, TCP/IP, Windows 7, Windows, Process Improvement, Business Analysis, ITIL, BMC Remedy, Servers, Lotus Notes, Software Installation
Honor & Awards:
HDI Support Center Analyst
HDI Desktop Support Technician