Matthew P Bailey
Engineers at Euclid Ave, Denver, CO

Director of IT North America at Transcom, Board Member at DCSF - 501 (c) 3 organization

Telecommunications

Transcom - Greater Denver Area since Apr 2012 - Director of IT North America DCSF - 501 (c) 3 organization - Lakewood Colorado since Jan 2004 - Board Member Comcast - Golden Colorado Feb 2009 - Sep 2011 - Director, Network Operations Center / Customer Support Center New Global Telecom Feb 2009 - Mar 2010 - Director - Customer Support Center Analysts International - Greater Denver Area May 2008 - Feb 2009 - Sr IT / Telecom Account Executive 3t Systems - Greater Denver Area Apr 2007 - Apr 2008 - IT Director - Unified Communications 3t Systems / Mortgage Cadence - Greater Denver Area Jan 2007 - Mar 2007 - Project Manager CSG Systems - Greater Denver Area Jul 1999 - Nov 2006 - IT Director Quark Inc 1997 - Apr 1999 - Professional Services Manager Quark - Greater Denver Area Jan 1993 - 1997 - IT Project Manager

Call Center, Operations Management, Change Management, Mentoring, Customer Focus, Service Delivery, Continuous Improvement, Cloud Computing, SaaS, Telecommunications, Team Leadership, VoIP, Integration, Program Management, Business Analysis, Sales Support, Business Management, Team Building, Cross-functional Team Leadership, Salesforce.com, Account Management, Process Improvement, Business Process, Business Intelligence, Professional Services, IT Strategy, Business Strategy, Strategic Planning, Contract Negotiations, Team Management, International Project Management, Strategic Communications, Business Process Improvement, BPO, Contract Negotiation, Management, Strategy, Project Management, SIP, Agile Methodologies, Governance, Global IT Operations, Call Centers, CRM, Leadership, Software Documentation, IT Management, Networking, Unified Communications

Skiing, IT for DCSF, Geocaching, Swimming

Comcast / New Global Telecom
Director, Network Operations Center / Customer Support Center Analysts International Corporation - Denver, CO
Senior Account Manager 3tSystems - Denver, CO
Technical Director - Unified Communications CSG Systems, Inc
Technical Director CSG Systems, Inc
Program Manager / Support Manager Quark, Inc
Senior Manager, Customer Programs & Professional Services, Fortune 100 Quark, Inc
Project Manager / Product Manager Quark, Inc
International Technical Specialist / Technical Support Specialist

Olympic Regional Development Authority
Bobsled and Skeleton Program Assistant Amavida Coffee - Santa Rosa Beach, FL
Operations Assistant United States Olympic Committee - Lake Placid, NY
Operations Specialist Sport Clubs - Tuscaloosa, AL
Graduate Assistant

The University of Alabama - Tuscaloosa, AL
Masters of Human Performance in Sport Management The University of Alabama - Tuscaloosa, AL
Bachelor of Science in Management

Food Demonstrator, Cakeheads Bakery
promoter/demonstrator Optimal Design
Student Home Theater Personal Computing
Technical Coordinator, Senior Design Projects Component Design
Technical Coordinator

University of Colorado at Boulder - Boulder, CO
Mechanical Engineering in Physics Littleton High School