Work:
Harold Steele Elementary
- Tucson, Arizona Area Dec 2012 - May 2013
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Community Representative
Vail Academy High School
- Vail, AZ Jul 2012 - Dec 2012
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Paraprofessional
Community Extensions Program Inc.
- Tucson, Arizona Area Jan 2012 - Jul 2012
-
Teacher
Intuit
Jul 2008 - Oct 2010
-
Global Customer Care Manager
Intuit
Oct 2005 - Jul 2008
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Quality Analyst
Intuit
Aug 2005 - 2008
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Performance Analyst / Quality Assurance Auditor
Intuit
2004 - 2005
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Consumer Tax Group Helpdesk Supervisor
Intuit
Jan 1998 - Jan 2001
-
Technical Support Lead and Coordinator
Education:
University of Phoenix 2011 - 2013
Bachelors, Elementary Education
University of Phoenix 2008 - 2010
Associates of Arts in Business, Business Administration
SixSigma.US 2009 - 2009
Green Belt of Six Sigma Methodology, Process Excellence
SixSigma.US 2009 - 2009
Womens Organization for Mentoring Education and Networking 2008 - 2008
Pima Community College 2000 - 2001
Skills:
Process Improvement, Instructional Design, Program Management, Instructor-led Training, Call Center, Training, Cross-functional Team Leadership, Vendor Management, Quality Assurance, Performance Management, Call Centers, Technical Support, Operational Excellence, Quality Management, Software Documentation, Six Sigma, Project Management