MARK L. COHEN, MD
Medical Practice at Lawrence Expy, Santa Clara, CA

License number
California G69336
Category
Medical Practice
Type
Pediatrics
Address
Address 2
710 Lawrence Expy #190, Santa Clara, CA 95051
1800 Harrison St FL 7, Oakland, CA 94612
Phone
(408) 851-1000
(510) 625-6262

Professional information

Mark L Cohen Photo 1

Dr. Mark L Cohen, Santa Clara CA - MD (Doctor of Medicine)

Specialties:
Developmental-Behavioral Pediatrics
Address:
Kaiser Permanente
710 Lawrence Expy, Santa Clara 95051
(408) 236-6400 (Phone)
The Permanente Medical Group
710 Lawrence Expy, Santa Clara 95051
(408) 236-6400 (Phone)
710 Lawrence Expy, Santa Clara 95051
(408) 236-6400 (Phone)
Certifications:
Developmental & Behavioral Pediatrics, 2004, Pediatrics, 1983
Awards:
Healthgrades Honor Roll
Languages:
English
Hospitals:
Kaiser Permanente
710 Lawrence Expy, Santa Clara 95051
The Permanente Medical Group
710 Lawrence Expy, Santa Clara 95051
710 Lawrence Expy, Santa Clara 95051
Kaiser Permanente South Sacramento Medical Center
6600 Bruceville Rd, Sacramento 95823
Education:
Medical School
Pennsylvania State University College Of Medicine
Graduated: 1977
Children's Hospital Of Philadelphia
Graduated: 1980
Oreg Health Science University
Graduated: 1984


Mark J Cohen Photo 2

Mark J Cohen, Santa Clara CA

Specialties:
Pediatrician
Address:
710 Lawrence Expy, Santa Clara, CA 95051
Education:
Pennsylvania State University, College of Medicine - Doctor of Medicine
Board certifications:
American Board of Pediatrics Certification in Pediatrics, American Board of Pediatrics Sub-certificate in Developmental-Behavioral Pediatrics (Pediatrics)


Mark Cohen Photo 3

Method For Responding To Customer Queries

US Patent:
2005028, Dec 29, 2005
Filed:
Jun 23, 2005
Appl. No.:
11/165422
Inventors:
Darryl Cohen - Laguna Beach CA, US
Mark Cohen - Oakland CA, US
Dan Palazotto - Liberty Township OH, US
Stephen Burns - Maineville OH, US
International Classification:
G06F017/30
US Classification:
707003000
Abstract:
A method for responding to customer queries using a communication network includes receiving one or more verbal queries from a customer via a customer communication device, digitizing and storing the verbal query, retrieving the stored query and transcribing the query by a human transcriber, spot-checking by a quality assurance operator of the transcribed query, and routing the transcribed query to a human researcher. The researcher than performs research using search engines, databases, and/or knowledge-bases to obtain an answer to the query. The researcher's answer may also be spot-checked by a quality assurance operator. The answer is then transmitted to the customer communication device in text format.