Industry:
Information Technology and Services
Work:
MARK BROWN BUSINESS GROWTH CONSULTING
- Parker, CO Jun 2012 - Dec 2012
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Independent Consultant
Rivet Software
- Greater Denver Area Oct 2010 - Jun 2012
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XBRL Accountant II--Technologist
TeleTech Holdings, Inc.
- Greater Denver Area, Greater Manila Area, Greater Mexico City Area, Toronto 2007 - 2010
-
Technology Life Cycle Account Manager
Comcast
- Greater Denver Area 2006 - 2007
-
Telephony Engineering Order Management Specialist
Premiere Global Services
- Colorado Springs, Colorado Area 2005 - 2006
-
Director of Service Support
MARK BROWN BUSINESS GROWTH CONSULTING
- Highlands Ranch, CO Jan 2002 - May 2005
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Independent Consultant
Percepta
- Greater Detroit Area, Greater San Diego Area, Greater Toronto Area 2000 - 2001
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Director of Operations Call Center Professional
TeleTech
- Greater Pittsburgh Area 1999 - 2000
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Director of Operations
TeleTech
- Sydney Area, Australia 1997 - 1999
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International Corporate Troubleshooter and Call Center Director
TeleTech
- Greater Denver Area 1994 - 1997
-
Call Center Operations \ Training
Education:
Colorado State University
Bachelor of Arts (BA), Speech Communication and Rhetoric
Certifications:
Certified Scrum Master -- CSM, Scrum Alliance