Position:
Global Infrastructure Service Improvement Manager at Lehigh Hanson
Industry:
Information Technology and Services
Work:
Lehigh Hanson
- Irving, TX since Nov 2012
-
Global Infrastructure Service Improvement Manager
Gartner
2013 - 2013
-
Global Service Improvement Manager
HP Enterprise Services
- Plano, Tx Jul 2011 - Oct 2012
-
Network Delivery Manager - Americas
Hewlett Packard
Feb 2006 - Jul 2011
-
Managed Workplace Delivery Manager - Americas (Turnaround)
Hewlett Packard
Oct 2003 - Feb 2006
-
Network Service Delivery Manager (Transformation) - Americas
Ericsson Inc
Feb 2002 - Oct 2003
-
Service Delivery Manager Americas
Ericsson
- Richardson / Plano May 1998 - Feb 2002
-
Midrange Infrastructure Manager
Ericsson Inc
May 1994 - Mar 1998
-
Manager, Distributed Systems
Ericsson Inc
Dec 1990 - May 1994
-
Sr. Sytems Programmer
NCNB Texas
- Dallas, TX 1988 - 1990
-
LAN Engineer
Education:
Dallas Baptist University 1983 - 1990
BS, Computer Science
Skills:
Service Delivery, ITIL, Telecommunications, Integration, Outsourcing, IT Service Management, Disaster Recovery, Vendor Management, Operations Management, Department Budgeting, Project Management, Performance Management, Change Management, Process Improvement, PMO, Service Development, SharePoint, Standardization, SOX Compliancy, Contract Management, Cost Management, Turnaround Experience, IT Transformation, Insourcing, IT Strategy, Leadership, Management, Servers, HP, Microsoft Exchange, Windows Server, Hardware, DHCP
Interests:
Assistant Scoutmaster Troop 358, Cycling, Woodworking