Position:
Manager, Technical Service Delivery at SunGard Availability Services, Services Delivery Manager at Dell, Services Delivery Manager at DELL COMPUTER CORPORATION
Location:
Greater Philadelphia Area
Industry:
Information Technology and Services
Work:
SunGard Availability Services
- Greater Philadelphia Area since Mar 2013
-
Manager, Technical Service Delivery
Dell
since Oct 2008
-
Services Delivery Manager
DELL COMPUTER CORPORATION
since Oct 2008
-
Services Delivery Manager
Ballard Spahr
Dec 2006 - Oct 2008
-
Manager of Technical Services
BALLARD SPAHR ANDREWS & INGERSOLL
Nov 2006 - Oct 2008
-
Technical Services Manager
Aon
Aug 2004 - Nov 2006
-
Zone Manager for Desktop Support
Aon
1984 - 2006
-
AVP
Aon
Sep 2001 - Aug 2004
-
District Manager for Desktop Support
Aon Consulting
1984 - 2003
-
AVP
Aon Consulting
Apr 1989 - Sep 2001
-
AVP Regional Director of Technical Support
Aon Consulting
Jan 1987 - Apr 1989
-
Systems Manager
Aon Consulting
Apr 1984 - Jan 1987
-
Systems Analyst
Goldata Computer services
1982 - 1984
-
programmer
GOLDATA COMPUTER SERVICES
Feb 1982 - Apr 1984
-
Programmer Analyst
Skills:
ITIL, IT Service Management, Service Desk, Servers, Desktop Support, Laptops, Service Delivery, Escalation, Hardware, Troubleshooting, Customer Experience, Computer Hardware, SLA, Customer Satisfaction, Operating Systems, Windows, Deployment, Customer Service, Workstations, Metrics, People Management, Vendor, Data Center, System Deployment, Sla, Disaster Recovery, Process Improvement, Information Technology, Vendor Management, Infrastructure, IT Management, Databases, Security, Active Directory, Software Documentation, IT Strategy, Citrix, SQL, Storage, Technical Support, Networking, Cloud Computing, Routers, Windows Server, Cisco Technologies, Integration, Microsoft SQL Server, SAN, Microsoft Exchange