Inventors:
Mark Andrew Hale - San Jose CA, US
Richard Edwin Berry - Brisbane CA, US
Hussam Hamdy Osman - Oakland CA, US
Assignee:
Demandforce, Inc. - San Francisco CA
International Classification:
H04H 20/71
Abstract:
This document describes a system and method for correlating multi-format, omni-directional communications. It deploys an intermediary to facilitate message tracking and assignment used to facilitate subsequent message correlation. Secondarily, it deploys a device registration context whereby message correlation can be done. This system possesses the property that it can be deployed in environments whereby no unique message identifier is available to provide directional correlation and that not all messages must flow through the gateway to be correlated.