Position:
Sr. Mgr, Customer CARE Operations at Cox Communications
Work:
Cox Communications
since Sep 2009
-
Sr. Mgr, Customer CARE Operations
Nextel
Oct 1997 - Mar 2008
-
Vice-President
Sprint Nextel
Oct 1997 - Mar 2008
-
Vice-President
Cellular One
1989 - 1997
-
Director
Woodtape
1986 - 1989
-
Sr. Mgr
Mastermark
1979 - 1986
-
Manager
Education:
University of Washington 1973 - 1977
BA, Political Science, Business
Skills:
Call Center, Strategic Planning, Leadership, Management, Vendor Management, Telecommunications, B2B, Call Centers, Wireless, Customer Service, Human Resources, Process Improvement, Cross-functional Team Leadership