Work:
Ritz-Carlton Hotel Co
Hostess/Admin Assistant
Tri-Star Services, Inc - Gaithersburg, MD
Receptionist
Skills:
Extensive knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Very attentive, giving full attention to customers, taking time to understand the points being made, asking questions as appropriate, and conveying empathy. Known for approachability, diplomacy and calm demeanor Provided a leadership role in a team environment Supported other team members and facilitated in creating a stress reduced atmosphere Trained others in the use of applications and in use of company software. Excellent troubleshooting and logical problem solving skills High level of written and oral communication skills Creative ability to solve unusual or difficult problems when logical methods have failed Demonstrated ability to meet deadlines, and set priorities Able to provide computer support and technical training on hardware/software to end users Install & configure network printers and connect users. Disconnect and re-connect workstations during relocations, provide direct user support after reinstallations, and verify proper operation of workstations. Knowledgeable in troubleshooting and maintaining PC and desktop applications. Very quick learner.