DR. MARGARET G MUELLER, M.D.
Medical Practice at Saint Clair St, Chicago, IL
License number
Illinois 036129045
Category
Medical Practice
Type
Female Pelvic Medicine and Reconstructive Surgery
Address
Address
676 N Saint Clair St SUITE 950, Chicago, IL 60611
Phone
(312) 472-5033
Professional information
Margaret Mueller
Position:
President at CarbonSix
Location:
Greater Chicago Area
Industry:
Market Research
Work:
CarbonSix
- Greater Chicago Area since Jan 2012
-
President
Leo J. Shapiro & Associates
- Greater Chicago Area May 2003 - Jan 2012
-
Managing Director - Healthcare
Loyola University Chicago
2007 - 2008
-
Adjunct Instructor
Carolina Population Center
- Chapel Hill, North Carolina 2002 - 2003
-
Postdoctoral Fellow
Education:
University of North Carolina at Chapel Hill 1998 - 2002
Ph.D., Sociology University of Chicago 1996 - 1997
MA, Social Science University of Illinois at Urbana-Champaign 1991 - 1994
B.S., Psychology
Ph.D., Sociology University of Chicago 1996 - 1997
MA, Social Science University of Illinois at Urbana-Champaign 1991 - 1994
B.S., Psychology
Dr. Margaret G Mueller, Chicago IL - MD (Doctor of Medicine)
Specialties:
Obstetrics & Gynecology
Address:
5841 S Maryland Ave, Chicago 60637
(773) 702-1000 (Phone)
UNIVERSITY OF CHICAGO MEDICAL CENTER
5841 S Maryland Ave, Chicago 60637
(773) 702-9200 (Phone), (773) 702-3538 (Fax)
(773) 702-1000 (Phone)
UNIVERSITY OF CHICAGO MEDICAL CENTER
5841 S Maryland Ave, Chicago 60637
(773) 702-9200 (Phone), (773) 702-3538 (Fax)
Languages:
English
Hospitals:
5841 S Maryland Ave, Chicago 60637
UNIVERSITY OF CHICAGO MEDICAL CENTER
5841 S Maryland Ave, Chicago 60637
The University of Chicago Medical Center
5841 South Maryland Ave, Chicago 60637
UNIVERSITY OF CHICAGO MEDICAL CENTER
5841 S Maryland Ave, Chicago 60637
The University of Chicago Medical Center
5841 South Maryland Ave, Chicago 60637
Education:
Medical School
Loyola University of Chicago / Stritch School of Medicine
Graduated: 2008
Loyola University of Chicago / Stritch School of Medicine
Graduated: 2008
Margaret Guinn Mueller, Chicago IL
Specialties:
OB-GYN
Address:
5841 S Maryland Ave, Chicago, IL 60637
Method Of Evaluating Contact Center Performance
US Patent:
2007012, May 31, 2007
Filed:
Oct 17, 2006
Appl. No.:
11/582272
Inventors:
Margaret Mueller - Chicago IL, US
Marna Harmey - Chicago IL, US
Ken Rice - Naperville IL, US
Owen Shapiro - Glencoe IL, US
Michael Sheridan - Chicago IL, US
Laurie Cairns - Naperville IL, US
Marna Harmey - Chicago IL, US
Ken Rice - Naperville IL, US
Owen Shapiro - Glencoe IL, US
Michael Sheridan - Chicago IL, US
Laurie Cairns - Naperville IL, US
Assignee:
Rockwell Electronic Commerce Technologies, Inc. - Wood Dale IL
International Classification:
G06Q 99/00
US Classification:
705001000
Abstract:
A method and apparatus are provided for objectively grading a performance of a contact center based upon input from a plurality of customers of the contact center. The method includes the steps of receiving a consumer importance rating and a consumer satisfaction rating on the performance of the contact center from a multiplicity of customers of the plurality of customers of the contact center for each entry within a set of categories including empathy and advocacy, efficiency and automation, determining a maximum point score for each entry of the set of categories based upon a relative value of the importance ratings provided by the plurality of customers and assigning a point score to each entry of the set of categories based upon the maximum point score for the entry and the satisfaction ratings of the plurality of customers for the category.