LUIS GONZALEZ, AA
Anesthesiologist Assistant at Citywest Blvd, Houston, TX

Acting/Video Editing at Freelance

Motion Pictures and Film

Freelance since Aug 2007 - Acting/Video Editing Why Be Entertainment - Houston, Texas Area Jun 2008 - Jun 2010 - Editor, Director, Producer University of Houston Aug 2007 - May 2009 - President - Student Video Network U of H - School of Theatre and Dance Aug 2007 - May 2009 - Videographer/Editor Conquest Club 2001 - 2006 - Head Editor

University of Houston 2006 - 2011
BA, Theatre & Media Production University of Southern California 2005 - 2005

MWD Field Service Engineer at Baker Hughes

Oil & Energy

Baker Hughes since Jul 2007 - MWD Field Service Engineer MasTec Technology Apr 2005 - Jul 2007 - Satellite technician Fiesta Dish Jan 2004 - Mar 2005 - Sales representative and satellite technician IGDA Jan 2001 - Jan 2003 - Technician.Technician. Installation Pharmacia Jan 1998 - Jan 2001 - Assistant manager Schlumberger, Geco Prakla Jan 1997 - Apr 1998 - Junior Observer

URBE 1996
B.S, Electronic Engineer Don Simon Rodriguez College 1990
H.S, Science Universidad Rafael Belloso Chacín

Senior Specialist / Service Management Expert at Dell Services, ITIL Program Coordinator, ITIL Expert Trainer and Consultant at Dell

Information Technology and Services

Dell Services - Plano, TX since Jul 2010 - Senior Specialist / Service Management Expert Dell since Jun 2010 - ITIL Program Coordinator, ITIL Expert Trainer and Consultant Parsons - Richardson, TX Nov 2000 - Jun 2010 - Quality and Governance IS Change Manager, and Oracle Empirix PTO

English, Spanish

ITIL Expert, APMG
Service Offerings and Agreements, AMPG/EXIN
Service Operation, APMG/EXIN
Service Design, APMG/EXIN
Continal Service Improvement, APMG/EXIN
ITIL Expert Trainer, APMG/EXIN
Service Transition, APMG/EXIN
Service Strategy, APMG/EXIN
Planning, Protecting and Optimizing, APMG/EXIN
Release Control and Validation, APMG/EXIN
Operational Support and Analysis, APMG/EXIN
Microsoft Certified Trainer, Microsoft
CCNA, Cisco
ISO 20000 Certified, EXIN/PEOPLECERT
Microsoft Operations Framework, Microsoft
Security +, Comptia
Train the Trainer, Comptia
MALC, APMG/EXIN/PEOPLECERT

Frontline Performance Leader, National Subrogation Center at Allstate

Insurance

Allstate - Irving, TX since Aug 2013 - Frontline Performance Leader, National Subrogation Center Allstate 1997 - Jul 2013 - Senior Manager, Infrastructure Services Allstate 1994 - 1997 - Lienholder EDI Consultant Allstate 1992 - 1994 - Mortgage Relations Center Manager

Augustine Institute 2011 - 2015
Masters in Theological Studies, Evangelization & Catechesis The University of Dallas 1993 - 1995
Master's, Business Administration Southern Methodist University 1985 - 1989
BA, Political Science, Spanish-American Studies American School Foundation 1979 - 1985

Family, religious education, music, movies, photography, traveling

Manager Committed to Quality, 1992 Who's Who Registry of Rising Young Americans, 1995 Invited speaker at various International Quality & Productivity Center call center conferences, 1996-1997 Good Hands Award winner, 2000 Del Corazon Award Winner, 2002 Data Center Hall of Fame, 2005 Member of the Texas Board of Directors for the Allstate Foundation, 2008 to present Received the ALS Foundation Corporate Hero award from the North Texas chapter on behalf of Allstate, 2011

Spanish

math teacher at St. Augustine

Primary/Secondary Education

The University of Texas at Arlington 2001 - 2007
jesuit 1998 - 2001

Engineering Services Manager at Weatherford

Oil & Energy

New Life Transport Parts Center
Warehouse Worker Logan Graphics Inc. - Arlington, TX
Pre-Press Operator Copy Pro Solutions - Dallas, TX
Digital printing

Sunset High School - Dallas, TX
High School Diploma in Basic Studies Strayer University - Cedar Hill, TX
N/A in Homeland Security & Emergency Management

Development Director at Dallas Children's Theater

Entertainment

ckc
Welder Helper sams club - houton tx
Tire Service Technician

Financial Services