Work:
Teleperformance USA
Customer Service Representative
T-Mobile - Mission, TX
Customer Service
Spherion - Waco, TX
Line Leader
Education:
University of Phoneix - Phoenix, AZ
Bachelor of Science in Psychology
Johnny G. Economedes High School - Edinburg, TX
High School Diploma
Skills:
Skilled in call center operations, Quick learner Customer interface expertise, Work well with others, Exceptional workflow management, Team player, Adheres to customer service procedures, Team leader, Strong problem solving aptitude, Persuasive speaker, Familiarity with Key Performance Indicators (KPI's), Skilled trainer, Effective problem solver, Adherence to high customer service standards, Customer-focused, Exceptional telephone etiquette, Microsoft Outlook, Word and Excel