Inventors:
Carl E. Rogers - Lenexa KS, US
Joseph Brent Donelan - Olathe KS, US
Lori L. Brown - Kansas City MO, US
Warren B. Cope - Olathe KS, US
Xinjia Ma - Overland Park KS, US
Steven R. Marah - Olathe KS, US
Jeffrey A. Bell - Olathe KS, US
Assignee:
Sprint Communications Company L.P. - Overland Park KS
International Classification:
H04M 3/42, H04L 12/56, H04M 1/64, H04M 15/06
US Classification:
37921101, 379 8821, 37914201, 370426
Abstract:
In a telecommunication network, a switching system routes a call to a service platform. The service platform transfers a prompt message over the call, collects caller-entered information from the caller, and transfers the caller-entered information to an SCP system. The SCP system transfers the caller-entered information to a first destination processor, processes a first destination routing code from the first destination processor to determine a first destination routing instruction, and transfers the first destination routing instruction to the switching system. The switching system routes the call to a first destination in response to the first destination routing instruction. The SCP system transfers the caller-entered information to a second destination processor, processes a second destination routing code from the second destination processor to determine a second destination routing instruction, and transfers the second destination routing instruction to the switching system. The switching system routes the call to a second destination in response to the second destination routing instruction.