Work:
Verizon Business
- San Antonio, Texas Area Aug 2010 - Sep 2011
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Service Program Manager
Verizon Business
- San Antonio, Texas Area Sep 2008 - Aug 2010
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Account Executive
Verizon Business
- San Antonio, Texas Area May 2006 - Sep 2008
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Sales and Service Support Manager
Verizon Business (f.MCI Communications)
- San Antonio, Texas Area May 2003 - Mar 2006
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Executive Escalations / Billing Research Supervisor
MCI Corporation
- San Antonio, Texas Area 2000 - 2003
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Field Help Desk / Billing Research Supervisor
Education:
San Antonio College 1988 - 1990
Honor & Awards:
Service Management Best-In-Class Award, 2009, 2010 and 2011
Midwest ARM Team and Whatever It Takes Award 2002
Circle of Stars Award, 1999, 2000 and 2001
Certifications:
ITIL Version 3, EXIN - APM Group