Position:
Chief Operating Officer at ITSM Academy, Inc.
Location:
Miami/Fort Lauderdale Area
Industry:
Professional Training & Coaching
Work:
ITSM Academy, Inc.
since 2004
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Chief Operating Officer
Prosys Information Systems
2002 - 2004
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ITSM Practice Manager
Consultis
1994 - 2002
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Practice Manager
InnKeepers USA
1992 - 1994
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VP of Sales and Marketing
Education:
ITSM Academy 2005 - 2010
Apollo Simulation 2004 - 2004
Stephen F. Austin State University 1984 - 1988
Skills:
Account Management, IT Solutions, ISO 20000, ITIL, Vendor Management, Program Management, Business Alignment, Process Improvement, Process Management, IT Service Management, IT Strategy, ITIL Process Implementation, Project Portfolio Management, Team Building, Business Process Improvement, Business Process, Service Desk, Security, Governance, Operations Management, Process Engineering, COBIT, Data Center, Training, Information Technology, Leadership, Outsourcing, Problem Management, Business Analysis, IT Outsourcing, Management Consulting, Sla, Enterprise Software, Enterprise Architecture, Knowledge Management, PMO, SaaS, Business Continuity, Recruiting, Strategy
Interests:
Process Improvement, traveling, scuba diving, playing cards (OK winning at cards ;-), laughing and hanging out with Mattio