Work:
Bieri Automotive - Colorado Springs, CO
Office Manager
Smartech - Colorado Springs, CO
Computer Repair Technician
NYC DOE - Colorado Springs, CO
Help Desk Representative
PRC - Colorado Springs, CO
Customer Service Representative
Synthes - Monument, CO
Customer Service Representative
Education:
University of Phoenix - Colorado Springs, CO
Bachelors of Science in Science/Business Management
Skills:
* Communication: Acted as liaison for high dollar (up to $2M monthly) telecommunications customers with internal departments and other carriers. Handled incoming (auto) and outgoing (computer repair) scheduling appointments. Arranged transportation and lodging for convention-bound senior executives. Frequently coordinated papers and presentations for academic team. * Computer: Extensive use of software including PowerPoint, Microsoft Word, and Outlook. Maintained accts receivable and payable in QuickBooks. Created spreadsheets for credit justification and tracking. * Time Management: Handled 6-line phone system in several positions. Promptly invoiced for auto repairs. Provided client support in several positions with minimal supervision. * Detail-Oriented: Reviewed customers telecommunications bills for accuracy and optimal configuration. Created itemized invoices for auto repair clients. Troubleshot high-end smart phones and modems with consistent success. Promoted at MCI primarily for meticulous paperwork.