LINDA E LEACH
Nursing at Peuplier, San Antonio, TX
License number
Florida 1791892
Issued Date
Feb 16, 1987
Effective Date
Jan 1, 1901
Expiration Date
Apr 30, 1997
Category
Health Care
Type
Registered Nurse
Address
Address
9251 Peuplier, San Antonio, TX 78250
Professional information
Transfer Caller Into Speech Make-A-Payment Transaction
US Patent:
8554674, Oct 8, 2013
Filed:
Oct 31, 2006
Appl. No.:
11/591040
Inventors:
Frank Subealdea, Jr. - San Antonio TX, US
Dik Moore - San Antonio TX, US
Thomas Chudanov - San Antonio TX, US
Hector Castillo - San Antonio TX, US
Linda Karen Leach - San Antonio TX, US
Dik Moore - San Antonio TX, US
Thomas Chudanov - San Antonio TX, US
Hector Castillo - San Antonio TX, US
Linda Karen Leach - San Antonio TX, US
Assignee:
United Services Automobile Association (USAA) - San Antonio TX
International Classification:
G06Q 40/00
US Classification:
705 40, 705 35
Abstract:
A user calling a payment center has the option of using an automated speech recognition payment system or a human representative to make the payment. If the user selects to make a payment using a human representative, the representative may, at some point, transfer the user into the automated speech recognition payment system. If the user has already been authenticated, he may not need to re-authenticate himself to the system. If the user selects to make a payment the automated system, and then gets transferred to a human representative during the payment process, the representative may, at some point, transfer the user into the automated speech recognition payment system. Again, if the user has already been authenticated either by the system initially or by the representative, he may not need to re-authenticate himself to the system.