LAWRENCE PAUL MARK
Pilots at Regina St, Bridgeport, CT
License number
Connecticut A2341795
Issued Date
Dec 2015
Expiration Date
Dec 2017
Category
Airmen
Type
Authorized Aircraft Instructor
Address
Address
58 Regina St, Bridgeport, CT 06611
Professional information
Methods And Apparatus For Audio Data Monitoring And Evaluation Using Speech Recognition
US Patent:
7076427, Jul 11, 2006
Filed:
Oct 20, 2003
Appl. No.:
10/687702
Inventors:
Robert Scarano - Monroe CT, US
Lawrence Mark - Trumbull CT, US
Lawrence Mark - Trumbull CT, US
Assignee:
SER Solutions, Inc. - Dulles VA
International Classification:
G10L 15/08, H04M 3/22
US Classification:
704270, 704251, 37926506
Abstract:
The present invention relates to audio data monitoring using speech recognition technology. In particular, the present invention uses business rules combined with unrestricted, natural speech recognition to monitor conversations in a customer interaction environment, literally transforming the spoken word to a retrievable data form. Implemented using the VorTecs Integration Platform (VIP), a flexible Computer Telephony Integration base, the present invention enhances quality monitoring by effectively evaluating conversations and initiating actionable events while observing for script adherence, compliance and/or order validation.
Methods And Apparatus For Audio Data Analysis And Data Mining Using Speech Recognition
US Patent:
7133828, Nov 7, 2006
Filed:
Oct 20, 2003
Appl. No.:
10/687703
Inventors:
Robert Scarano - Monroe CT, US
Lawrence Mark - Trumbull CT, US
Lawrence Mark - Trumbull CT, US
Assignee:
SER Solutions, Inc. - Dulles VA
International Classification:
G06F 17/30
US Classification:
704251, 704 7, 379 671
Abstract:
The present invention provides an audio analysis intelligence tool that provides ad-hoc search capabilities using spoken words as an organized data form. The present invention provides an SQL like interface to process and search audio data and combine it with other traditional data forms.
Methods And Apparatus For Audio Data Analysis And Data Mining Using Speech Recognition
US Patent:
8055503, Nov 8, 2011
Filed:
Nov 1, 2006
Appl. No.:
11/590772
Inventors:
Robert Scarano - Monroe CT, US
Lawrence Mark - Trumbull CT, US
Lawrence Mark - Trumbull CT, US
Assignee:
Siemens Enterprise Communications, Inc. - Boca Raton FL
International Classification:
G10L 11/00
US Classification:
704270, 704231, 704240, 704243, 704245, 704252
Abstract:
A system and method provide an audio analysis intelligence tool with ad-hoc search capabilities using spoken words as an organized data form. An SQL-like interface is used to process and search audio data and combine it with other traditional data forms to enhance searching of audio segments to identify those audio segments satisfying minimum confidence levels for a match.
Methods And Apparatus For Audio Data Monitoring And Evaluation Using Speech Recognition
US Patent:
2007001, Jan 11, 2007
Filed:
Jul 10, 2006
Appl. No.:
11/482876
Inventors:
Robert Scarano - Monroe CT, US
Lawrence Mark - Trumbull CT, US
Lawrence Mark - Trumbull CT, US
International Classification:
G10L 15/04
US Classification:
704254000
Abstract:
The present invention relates to audio data monitoring using speech recognition technology. In particular, the present invention uses business rules combined with unrestricted, natural speech recognition to monitor conversations in a customer interaction environment, literally transforming the spoken word to a retrievable data form. Implemented using the VorTecs Integration Platform (VIP), a flexible Computer Telephony Integration base, the present invention enhances quality monitoring by effectively evaluating conversations and initiating actionable events while observing for script adherence, compliance and/or order validation.
System For And Method Of Automated Quality Monitoring
US Patent:
7584101, Sep 1, 2009
Filed:
Aug 23, 2004
Appl. No.:
10/923038
Inventors:
Lawrence Mark - Trumbull CT, US
Geoffrey J. Giordano - Monroe CT, US
Robert Scarano - Monroe CT, US
Kori Lambert - Stamford CT, US
Geoffrey J. Giordano - Monroe CT, US
Robert Scarano - Monroe CT, US
Kori Lambert - Stamford CT, US
Assignee:
SER Solutions, Inc. - Dulles VA
International Classification:
G10L 15/00
US Classification:
704251, 704270, 704246, 379 8813, 707 5, 707 6
Abstract:
A system and method according to the present invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, more accurately measure, coach and reward agents, and identify business-critical trends.
System For And Method Of Automated Quality Monitoring
US Patent:
8050921, Nov 1, 2011
Filed:
Jul 2, 2009
Appl. No.:
12/496940
Inventors:
Lawrence Mark - Trumbull CT, US
Geoffrey J. Giordano - Monroe CT, US
Robert Scarano - Monroe CT, US
Kori Lambert - Stamford CT, US
Geoffrey J. Giordano - Monroe CT, US
Robert Scarano - Monroe CT, US
Kori Lambert - Stamford CT, US
Assignee:
Siemens Enterprise Communications, Inc. - Boca Raton FL
International Classification:
G10L 15/00
US Classification:
704246, 704251, 379 8813, 707 5, 707 6
Abstract:
A system and method according to the present invention automates call monitoring activities to evaluate and directly improve agent-customer interactions. Rather than listening to an entire call or monitoring only a small fraction of all the calls made in the contact center, the system performs highly accurate, automated evaluations of all customer interactions. By automating the time-consuming aspect of monitoring calls, the system empowers contact center operators to address quality issues, more accurately measure, coach and reward agents, and identify business-critical trends.