LAURENT FELIX PHILONENKO
Pilots at Webster St, San Francisco, CA

2009026, Oct 22, 2009

Apr 22, 2008

12/107375

Sanjeev Kumar - Sunnyvale CA, US
Laurent Felix Philonenko - San Francisco CA, US
Muralidhar K. Sitaram - Los Altos CA, US

G06F 17/00

235375

In one embodiment, a processor is operable to transmit a customer request based on a content tag. The content tag is associated with content. The content tag is at least one of a character, a word, a term, a name, a symbol, or combinations thereof. The content tag and the content are stored in a memory. The processor is operable to receive agent availability information of customer agents. The agent availability information includes availability information for multiple communication channels. In one example, the agent availability information received may include availability information of qualified customer agents, where qualified customer agents are associated with an agent tag, and the content tag is mapped to the agent tag.

2007028, Dec 6, 2007

Jun 2, 2006

11/421999

Shmuel Shaffer - Palo Alto CA, US
Shah Talukder - Los Gatos CA, US
Kittur V. Nagesh - Saratoga CA, US
Laurent F. Philonenko - San Francisco CA, US
Douglas J. Hall - Westerville OH, US
Yogesh Kalley - Sunnyvale CA, US

H04L 12/66, H04L 12/56

370352, 370401

A method for managing a plurality of virtual talk groups includes forming a first virtual talk group associated with a first endpoint. The first virtual talk group includes the first endpoint and a second endpoint. The second endpoint is associated with a first function. The method also includes facilitating communications between the endpoints of the first virtual talk group. The method also includes, upon a change in a function of the first endpoint from the first function to a second function, receiving a request to add a third endpoint to the first virtual talk group. The third endpoint is associated with the second function. The method also includes adding the third endpoint to the first virtual talk group and removing the second endpoint from the first virtual talk group after the third endpoint has been added to the first virtual talk group for a first amount of time.

2003000, Jan 9, 2003

Sep 3, 2002

10/234617

Laurent Philonenko - San Francisco CA, US
Yevgeniy Petrovykh - Walnut Creek CA, US
Oleg Bondarenko - San Francisco CA, US

G06F015/16

709/206000

A software monitoring and reporting application is provided for reporting presence information of networked entities in real time. The application includes a software agent for generating a presence information model; a data store for storing presence information tuples; and a monitor for detecting presence information updates and for synchronizing the updates with information in the data store. In a preferred embodiment the application is deployed and integrated to a communication center infrastructure wherein any given one or more of the entities may singularly or in plural spawn one or more agents whereupon the agents each spawn a container that is populated with current targeted presence and state information in most recent updated form and wherein the updates are synchronized with data in the data store.

8218753, Jul 10, 2012

Apr 22, 2008

12/107525

Joseph Khouri - San Jose CA, US
Mukul Jain - San Jose CA, US
Laurent Philonenko - San Francisco CA, US
Sanjeev Kumar - Sunnyvale CA, US

Cisco Technology, Inc. - San Jose CA

H04M 3/00, H04M 5/00, H04M 3/42, H04M 1/56, H04M 15/06

37926501, 37926502, 37926511, 37920201, 37914201, 37914204, 37914206

A data processing apparatus is configured for receiving a call comprising multiple callers who are identified in a multi-party caller identification value that is received with the call; retrieving from a database, based on the multi-party caller identification value, information about each of the multiple callers; based on the retrieved information and a collective importance algorithm, determining or selecting one or more call treatment attributes for the call; and processing the call using the one or more call treatment attributes that are determined or selected. For example, a contact center or call center can provide differentiated services based on collective attributes or profiles, or a weighted average priority, of multiple people who are calling together, rather than only taking into account information about a single calling party. Call processing attributes such as priority, queuing, routing, and screen pop-up content, may be selected based on collective data about multiple callers.

7720919, May 18, 2010

Feb 27, 2007

11/712245

Joseph F. Khouri - San Jose CA, US
Laurent Philonenko - San Francisco CA, US
Mukul Jain - San Jose CA, US

Cisco Technology, Inc. - San Jose CA

G06F 15/16

709206, 709204, 709245

In one embodiment, a method includes detecting, by an automated program, an attempt by a recipient of an email addressed to a plurality of addressees that includes the recipient to send a reply-all email. The automated program rejecting the reply-all email based on a pre-set policy rule that limits a number of reply-all email in a thread. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

2012021, Aug 23, 2012

Feb 22, 2011

13/031656

Shantanu Sarkar - San Jose CA, US
Laurent Philonenko - San Francisco CA, US
Cary A. Bran - Seattle WA, US
Ali Ebrahimi - Fairview TX, US

CISCO TECHNOLOGY, INC. - San Jose CA

G06F 3/033

715863

Techniques and configurations for an apparatus are provided for creating and managing meetings using gestures. Movements of a user's hand in a three-dimensional space are detected. The hand movements in the three-dimensional space are interpreted to identify a gesture intended by the user to set up or manage a meeting among a plurality of persons. An electronic command is generated from the detected gesture to set up or manage the meeting.

8340270, Dec 25, 2012

Oct 1, 2007

11/906275

Mukul Jain - San Jose CA, US
Joseph F. Khouri - San Jose CA, US
Laurent Philonenko - San Francisco CA, US
Shmuel Shaffer - Palo Alto CA, US
Paul J. Russell - Clinton MA, US

Cisco Technology, Inc. - San Jose CA

H04M 3/42, H04M 1/64

37920715, 379 882, 455415

A method in one embodiment includes receiving input identifying a plurality of callers within a listening or speaking range of a phone device being used to place a call. The input is then sent over a packet-based network to a server that authenticates and authorizes each of the callers to the call. Following authentication and authorization by the server, a name or caller ID of each of the callers is sent to a destination endpoint device of the call. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.

2011003, Feb 10, 2011

Aug 5, 2009

12/535838

Joseph F. Khouri - San Jose CA, US
Alan D. Gatzke - Bainbridge Island WA, US
Laurent Philonenko - San Francisco CA, US
Mukul Jain - San Jose CA, US
Sanjeev Kumar - Milpitas CA, US

CISCO TECHNOLOGY, INC. - San Jose CA

H04M 11/10, H04W 4/00

455413, 4554262

In one embodiment, a method includes obtaining mobility information associated with a remote device. The mobility information indicates whether the remote device is approximately stationary. The remote device interacts with a server. The method also includes determining if the mobility information indicates that the remote device is approximately stationary, and selecting a first profile of a plurality of profiles if the remote device is approximately stationary. If the remote device is not approximately stationary, a second profiled of the plurality of profiles is selected.

8620654, Dec 31, 2013

Jul 20, 2007

11/880152

Joseph F. Khouri - San Jose CA, US
Laurent Philonenko - San Francisco CA, US
Mukul Jain - San Jose CA, US
Shmuel Shaffer - Palo Alto CA, US

Cisco Technology, Inc. - San Jose CA

G10L 15/00

704235, 704246, 704247, 704251, 704252

A system in one embodiment includes a server associated with a unified messaging system (UMS). The server records speech of a user as an audio data file, translates the audio data file into a text data file, and maps each word within the text data file to a corresponding segment of audio data in the audio data file. A graphical user interface (GUI) of a message editor running on an endpoint associated with the user displays the text data file on the endpoint and allows the user to identify a portion of the text data file for replacement. The server being further operable to record new speech of the user as new audio data and to replace one or more segments of the audio data file corresponding to the portion of the text with the new audio data.