Position:
Specialist-Service Program Management (Service Manager/Advocate) at Verizon
Location:
Tampa/St. Petersburg, Florida Area
Industry:
Information Technology and Services
Work:
Verizon
- Temple Terrace, Florida since Aug 2010
-
Specialist-Service Program Management (Service Manager/Advocate)
Verizon
- St Petersburg, Florida Oct 2009 - Aug 2010
-
Project Manager
Verizon Business
Jul 2006 - Mar 2010
-
Call Center Manager
Danka Office Imaging
2002 - 2006
-
Customer Care/Inbound Consumable Sales Manager, 2002 to 2006
Danka Office Imaging
1999 - 2002
-
National Service Marketing Program Manager, 1999 to 2002
Danka Office Imaging
1998 - 1999
-
Northeast Divisional Service Marketing Manager, 1998 to 1999
Leslie Supply Company
1988 - 1998
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Director of Service Administration and Dispatch, 1988 to 1998
Leslie Supply Company
1984 - 1987
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Assistant Manager Telemarketing,1984 to 1987
Education:
Omnikron University 2009 - 2011
ITIL Foundations Certification, ITIL
Dowling College 1977 - 1978
Skills:
ITIL Certified, Vendor Management, Managed Services, ITIL, Process Improvement, Call Center, Outsourcing, Management, Program Management, Software Documentation
Interests:
Relay For Life, American Cancer Society; Management; ITIL; Six Sigma;
Honor & Awards:
Verizon Business, Pride of Performance Award; Employee of the Year, Danka Office Imaging; Distinguished Service Awards, Leslie Supply Company