Work:
Liberty Mutual Insurance
May 2011 - Jun 2013
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Team Leader-Support
Liberty Mutual Insurance
Sep 2009 - May 2011
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Sr. Customer Claims Representative
Capital One Point of Sale
Apr 2008 - Jul 2009
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Supervisor
Capital One Financial Services, Inc
Jan 2001 - Jan 2009
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Risk Management Supervisor
Capital One
Aug 2006 - Apr 2008
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Provider Coordinator
Capital One
Apr 2001 - Aug 2006
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Custome Care Representative
Capital One
Jan 2001 - Jan 2006
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Customer Service Associate
Caregiver
Jan 1997 - Jan 2001
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Caregiver/Volunteer
Shaw's Supermarkets
Jan 1996 - Jan 1997
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Front End Supervisor
Shaw's Supermarkets
Jan 1989 - Jan 1997
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Associate
Education:
Becker College 2009 - 2012
Bachelor of Science (B.Sc.), Busines Administration
Skills:
Process Improvement, Customer Service, Leadership, Microsoft Excel, Call Center, Risk Management, Customer Experience, Customer Satisfaction, Financial Analysis, Financial Services, Salesforce.com, Operations Management, Business Analysis, Call Centers, Analysis, CRM, Insurance, Business Development, Strategy, Training, Sales Management, New Business Development, Sales, Finance, Account Management, Project Management