Position:
Guest Services Agent at DoubleTree by Hilton
Work:
DoubleTree by Hilton
- King of Prussia since May 2013
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Guest Services Agent
Comfort Inn & Suites Pottstown, PA
- Pottstown, PA Oct 2011 - May 2013
-
Frond Desk Agent
Merrill Lynch
- Pennington, New Jersey Aug 2011 - Jan 2012
-
Wealth Management Client Service Representative
Computershare Investor Services
- Edison, New Jersey Aug 2010 - Jul 2011
-
Investor Service Representative
The Vanguard Group
- Malvern, PA Oct 2006 - Apr 2010
-
Client Relationship Associate
Science Applications International Corporation
- Rockville, MD Mar 2006 - Aug 2006
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Customer Service Representative
Carey International - Washington, D.C.
- NW Washington, D.C. Jul 2003 - Aug 2005
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Operations Coordinator for Special Services & Business Aviation Department
Carey International
- Washington D.C. Metro Area Nov 2000 - Jul 2003
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Special Services Reservation Agent
Circuit City
- Montgomeryville, PA; Binghamton, NY; and Rockville, MD. Jun 1996 - Nov 2000
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Operations, Logistics, Warehouse & Customer Service Manager
Education:
King's College 1992 - 1996
Bachelor of Science, Marketing
Lansdale Catholic High School 1992 - 1996
Skills:
Customer Satisfaction, Customer Retention, Conflict Resolution, Microsoft Office, Market Research, Statistics, Multi Tasking, Listener, Hospitality Industry, High Energy Level, Financial Modeling, Choice Advantage, OnQ, Marketing Strategy, Customer Service, Hospitality, Microsoft Excel
Honor & Awards:
* Helped increased Choice Privilege enrollment by 257% compared to last year
* Multiple monthly winner of most Choice Privilege enrollments
* Trained in and performed the roles of housekeeper, laundry personnel, shuttle driver, breakfast attendant, night auditor and houseman
* Helped propel & retain the hotel to the #1 ranking on Tripadvisor
* Helped Hotel gain a 100% score for Choice Privileges Elite Recognition.
* Helped Hotel obtain a higher Medallia satisfaction rating vs. same branded hotels.