Work:
Flower Mound Humane Society
Volunteer work Dogs and Cats
WortdVentures Call Center
Training Manager and Quality Assurance
Sprint Customer Care Call Center
Customer Service Manager and Training Supervisor
Education:
Lassen Community College - Susanville, CA
Two years in General Business; Accounting
Skills:
Created web based CBT training for New Hires, Designed and delivered new hire and continuing education training materials using Robert Mager's Adult Learning Theory and Information Mapping writing process