Position:
President - Owner at Acclaimed National Property Specialists
Location:
Tampa/St. Petersburg, Florida Area
Work:
Acclaimed National Property Specialists
since Apr 2009
-
President - Owner
UnitedHealth Group - Ovations
Apr 2007 - Mar 2009
-
Vice President of Customer Experience
SITEL Solutions
Mar 2006 - Apr 2007
-
VP Strategic Accounts
SITEL
Nov 2004 - Mar 2006
-
VP Global Consulting
SITEL Technology Business Unit
Dec 2002 - Jan 2005
-
VP/GM Technical Support & Customer Care
SITEL Telco/ISP/Cable Business Unit
Jun 2001 - Dec 2002
-
Director of Operations
Sitel
1997 - 1999
-
Global Training & Quality Director
Education:
Kennedy Western University Jul 2003 - May 2005
BS, Management of Technology
Skills:
Call Center, Outsourcing, BPO, Customer Satisfaction, Customer Experience, Operations Management, Customer Service, Process Improvement, Workforce Management, Account Management, Vendor Management, CRM, Team Building, Strategic Planning, Team Leadership, Coaching, Contact Centers, Change Management, Management, Sales, Real Estate, Property Management, Lead Generation, Business Intelligence, Cross-functional Team Leadership, Business Development, Start-ups, Training, Leadership, Budgets, Time Management, Business Process Improvement, Forecasting, Sales Management, Telecommunications, New Business Development, Integration, Team Management, Selling, Customer Retention, Performance Management, Call Centers, Business Strategy, Strategy, Business Planning, Program Management, Contract Negotiation, Project Management, Consulting, IT Strategy
Interests:
new technology, reading, swimming, nature, painting
Honor & Awards:
Manchester Who's Who - Lifetime member
Empire Who's Who - 2005