Position:
Senior Director, Product Strategy & User Experience at ServiceSource
Industry:
Information Technology and Services
Work:
ServiceSource
- Denver, CO since May 2012
-
Senior Director, Product Strategy & User Experience
IAS - International Asset Systems
- Oakland, CA Sep 2011 - May 2012
-
Vice President, Product Management & Delivery
NextWave Performance LLC
Jul 2005 - May 2012
-
Managing Partner & Co-Founder
EffectiveUI (a division of WPP)
- Denver, CO Jan 2011 - Sep 2011
-
Managing Director
SAP Labs
Feb 2010 - Dec 2010
-
Director, Solution Architecture
Retreon Inc.
May 2004 - Aug 2005
-
VP - Process & Program Management Technology (Product Management)
Qwest Communications
1996 - May 2004
-
Senior Director
LCI International
1996 - 1998
-
Sr. Manager - Process Management
MCI Communications
1994 - 1996
-
Manager - Customer Focused Management
Booz, Allen & Hamilton
1993 - 1994
-
Consultant
Education:
University of Maryland - Robert H. Smith School of Business 1991 - 1993
University of Maryland, College Park Sep 1988 - Jun 1991
Skills:
Program Management, Service Design, process design, Design Thinking, Product Design, Software Design, User Experience, Design Management, Business Analytics, Performance Management, Product Management, Business Process Re-engineering, User Interface Design, Business Process Improvement, Product Development, Cross-functional Team Leadership, Strategy, Process Improvement, Mobile Devices, Business Intelligence, Business Process, Leadership, Project Management, Solution Architecture, Telecommunications, Consulting, Enterprise Software, Software Development, SaaS, Six Sigma, Agile Project Management, Cloud Computing, Professional Services, User Experience Design, Analytics, Strategic Partnerships
Certifications:
Six Sigma Blackbelt, Qwest/BMG