Position:
Lifestyle Consultant - Owner at VIP Maryland, Consultant - Owner at KJ DOER & Associates
Work:
VIP Maryland
- Baltimore, Maryland Area since Jan 2013
-
Lifestyle Consultant - Owner
KJ DOER & Associates
- York, Pennsylvania Area since Sep 2009
-
Consultant - Owner
Total Health Care, Inc.
- Baltimore, Maryland Area Nov 2011 - Mar 2013
-
Telecommunications Administration
EDS
Jul 2006 - Sep 2009
-
Technical Solutions Integrations Coordinator
MBNA
Feb 2005 - Jan 2006
-
Senior Voice Engineer
Intersoft KK
Jan 2004 - Feb 2005
-
Voice Engineering Consultant
Provident Bank
Jan 2000 - Jan 2004
-
Senior Voice Engineer
Hanover Direct
Feb 1997 - Jan 2000
-
Call Center Operations Manager
Sylvan Prometric
Mar 1994 - Jan 1997
-
Call Center Analyst
MCI
Apr 1992 - Jan 1994
-
Lead Training Associate/Control Desk Specialist
Education:
BCS / AVAYA 1995 - 2003
Cousework, Avaya Call Center
New Horizons 2001 - 2002
Certification, Lotus Notes Developer/Lotus Script
Cornell University - S.C. Johnson Graduate School of Management 1998 - 1999
Certification, Change Management Certification
Catonsville Community College 1994 - 1995
Coursework, Unix Programming (Advanced)
Montay College 1989 - 1993
Yes, Communications
Skills:
Microsoft Lync Server/Exchange, Mac 10.6 Integration, Cisco Technologies, Telecommunications, Avaya, Call Centers, Cisco Call Manager, Servers, Wireless, Integration, Routing, Networking, System Administration, Project Management, Vendor Management