Position:
Global Head, Collections Operational Planning, Process and Delivery at Standard Chartered Bank
Work:
Standard Chartered Bank
- Singapore since Sep 2011
-
Global Head, Collections Operational Planning, Process and Delivery
Dell
- Austin, Texas Area Mar 2009 - Aug 2011
-
Sr. Manager, Collections Performance and Strategy
Standard Chartered Bank
- Singapore Apr 2007 - Mar 2009
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Manager; Collections Performance and Analytics
Bank of America
- Charlotte, North Carolina Area 2005 - 2007
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VP; Call Delivery Operations & Strategy
Bank of America
- Various positions of increasing responsibility 1995 - 2005
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Credit Risk Operations
Education:
Hilbert College 1998 - 2000
Bachelors of Science, Business Administration - Finance and Marketing
State University of New York at Buffalo 1993 - 1995
Skills:
Six Sigma, Operational Risk Management, Contact Management, Global Operations, Underwriting, Fraud, Expense Management, Cross-functional Team Leadership, Business Analysis, Technology Integration, Predictive Dialers, SMS, IVR, Credit Risk, Risk Management, Analytics, Compliance Management, Collections Management, Collection Strategy, Collection Systems, CRM Integration, CRM, Call Center Administration, Call Center Architecture, Performance Management, Capacity Management, Executive Operations Management, Workflow, Avaya, Aspect, Workforce Management, Customer Service, Agency Relationship Management, Global Leadership, Multi-channel Campaign Management, Process Improvement, Increase Productivity, Compliance Oversight, Regulations, Museum Collections, Operations Management, Call Centers