Position:
Manager, Technical Support at NetScout Systems (formerly ONPATH Technologies)
Location:
Greater Philadelphia Area
Work:
NetScout Systems (formerly ONPATH Technologies)
- Marlton, New Jersey since Apr 2007
-
Manager, Technical Support
Sycamore Networks
Aug 2006 - Apr 2007
-
Service Support Program Manager
McDATA
2002 - 2006
-
Service Delivery Engineer
McDATA
2003 - 2005
-
Lead Tech Support Engineer
SilverStorm Technologies
Feb 2002 - May 2003
-
Customer Support Engineer
Inrange Technologies
1994 - 1998
-
Customer Service Supervisor
Education:
Lincoln technical Institute 1994 - 1996
Associates, Computer Studies
Skills:
Customer Relations, Team Leadership, Data Center, Program Management, Coaching, Management, Troubleshooting, Recruiting, Customer Satisfaction, Negotiation, Team Building, Leadership, Contract Negotiation, Salesforce.com, Fibre Channel, Storage Area Networks, Switches, Storage, Account Management, Microsoft Office, Team Management, Customer Service, Government Contracting
Interests:
Baseball, Hockey, Golf, Coaching and Mentoring.