KELLY WAYNE MURPHY
Pilots at Monterey Oaks Blvd, Austin, TX

Human Resources Administrator at Multimedia Games

Human Resources

Multimedia Games - Austin, TX since Sep 2010 - Human Resources Administrator Office of Educational Innovation and Evaluation Dec 2009 - May 2010 - Project Assistant Office of Educational Innovation and Evaluation Oct 2007 - Dec 2009 - Undergraduate Research Assistant Varney's Bookstore Jun 2006 - Oct 2007 - Sales Clerk

Kansas State University 2005 - 2009
Bachelor of Science, Family Studies & Human Services Kansas State University 2005 - 2009
Bachelor of Science, Psychology

Crossfire Staffing/Nest Labs
Customer Service/Technical Support LifeSize Communications - Austin, TX
Product Support Engineer Volt Staffing at The Boon Group (Contract) - Austin, TX
Desktop Support Tech Unisys Corporation - Austin, TX
Senior Support Engineer

Texas State University - Austin, TX
BA in Geography Marian High School - Bellaire, TX
Diploma

12+ years providing help desk support, pre and post sales Desk side support of Dell desktop PCs, including setup, repair, proper disposal, imaging Experience supporting various laptop computers, troubleshooting, and parts replacement Provided friendly advice and support of a wide range of people, both skilled IT technicians and those learning how to understand and use computers Through documentation of troubleshooting, resolution, and escalation to senior support engineers using Remedy and Salesforce ticketing systems Assisted with new employee training Good understanding of H323 and SIP protocols, causes of network packet loss, and NAT traversal Use of Oracle order management system to monitor on-hand inventory of video conferencing systems Good understanding of cloud computing and virtualization Use of Putty to provide remote installation of firmware for video conferencing systems

Information Technology and Services