Position:
Vice President, Business Development - Business Process / Contact Center Solutions at CITADEL Systems, Inc.
Location:
Greater Salt Lake City Area
Work:
CITADEL Systems, Inc.
- Greater Salt Lake City Area since Nov 2012
-
Vice President, Business Development - Business Process / Contact Center Solutions
Sitel
- Greater Salt Lake City Area Feb 2011 - Nov 2012
-
VP Business Development | Sales | Call Center Solutions | BPO | Energy | Retail | Financial Services
Qualfon
2009 - 2011
-
VP Sales & Client Development | Call Center | BPO | eRetail | Retail | Telecom
Summit Solutions / Jeppson Group, LLC
2002 - 2010
-
Managing Director
Marketing Ally TeleServices, INC.
1997 - 2001
-
Business Development Officer
Convergys
1990 - 1997
-
Strategic Client Director, Custom Services Division
Coopers & Lybrand
1984 - 1988
-
Auditor/Emerging Business Consultant
Education:
University of Utah - David Eccles School of Business 1979 - 1983
BS, Accounting
Brigham Young University 1978 - 1978
Skills:
Forecasting, Customer Service, Budgets, BPO, Call Center, Outsourcing, Account Management, Customer Experience, New Business Development, Operations Management, Lead Generation, Business Development, Customer Satisfaction, Sales Management, Telemarketing, Call Centers, CRM, Leadership, Strategy