KAYLA R ROBERTS
Physical Therapy at Park Byrd Rd, Lakeland, FL

GTE Financial - Lakeland, FL
Member Relationship Advocate Bright House Networks - Auburndale, FL
Customer Service Representative Wells Fargo Bank - Winter Haven, FL
Teller/WOW Champion Publix Super Markets - Winter Haven, FL
Cashier

Central CNA - Lakeland, FL
Certificate of Completion (30 Hours) in CNA Preparation Course Winter Haven High School - Winter Haven, FL
Honors High School Diploma in Honors

Proficiency in Microsoft Office including Word, PowerPoint, Excel, and Outlook; Able to navigate business software with minimal training; Able to type at a rate of 60 WPM; Able to file alphabetically and numerically; Able to operate basic office equipment including scanners, copiers, and fax machines; Able to handle large amounts of cash with ease and accuracy; Able to meet and/or exceed sales goals; Able to diffuse difficult and enhance moderate customer situations; Able to provide outstanding customer service on a daily basis and under pressure; Able to multitask and work in a fast paced environment; Able to lead and manage others; Able to demonstrate superior communication skills; Able to effectively retain customers by explaining procedures, applying credits, and extending genuine apologies on behalf of the company; Able to effectively troubleshoot video equipment and schedule technician help when necessary; Able to apply credits and make billing adjustments using best judgment; Able to proficiently enter data including sensitive information; Able to address customer concerns in a positive manner; Able to prepare and conduct meetings and presentations effectively; Able to lead conference calls; Able to communicate changes in a positive manner; Able to provide basic assisted living care to patients