Position:
Founder | Director, Customer Service at Leadership for Directors in Customer Service in the Seattle Area, Vice President at Last Mile Networks
Work:
Leadership for Directors in Customer Service in the Seattle Area
since 2011
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Founder | Director, Customer Service
Last Mile Networks
since Oct 2008
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Vice President
Verizon Wireless
2004 - Oct 2008
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Director, Customer Service, PNW Region
Verizon Wireless & AirTouch
Jan 1998 - Mar 2004
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Director, Business & Field Customer Service, West Area
AirTouch Cellular
1995 - 1998
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Director, Customer Service, Midwest Region
AirTouch Cellular
1992 - 1995
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Branch Sales and Customer Service Manager, PNW Region
US West Cellular / NewVector
1984 - 1992
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Manager, Customer Service and Support, PNW Region
Skills:
Training, Call Center, Customer Experience, Onboarding, Wireless, Vendor Management, Customer Service, Loyalty Programs, Customer Satisfaction, Telecommunications, Customer Retention