Work:
Affiliated Computer Systems, Inc - Cherry Hill, NJ
Benefits Specialist
US Census Department of Commerce - Charlotte, NC
Enumerator
Wells Fargo - Charlotte, NC
Human Resources Representative
Wachovia Bank - Charlotte, NC
Phone Banker II
Aegis Communications - Rocky Mount, NC
Customer Service Representative
Indy Mac Bank - Mount Laurel, NJ
Closing Assistant
Education:
Fayetteville State University - Fayetteville, NC
BS in Business Administration
Skills:
Customer and Personal Service: Working knowledge on application of principles and processes for providing customer service and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Effective Communication Skills: Adept in Public and Customer Relations, Negotiations, Damage and Conflict Control, and Liaison. Problem Solver: Respond rapidly and appropriately to changing circumstances. Evaluates problems make astute decisions to effect positive change, and refocus on new priorities. Technical Profile: Proficient in Windows, MS Office Suite (Word, Excel, PowerPoint and Outlook) Lotus Notes, AS/400 and SAP.