Position:
Technology Trainer at The Training Associates
Industry:
Professional Training & Coaching
Work:
The Training Associates
since Feb 2011
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Technology Trainer
The Home Depot
Feb 2010 - Feb 2011
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Training Specialist
Stratix Corporation and National Commerce Bank Services
Apr 2009 - Dec 2009
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Field Trainer and Facilitator - Consultant
FedEx Express
Apr 1993 - Jun 2009
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Senior Training Instructor
Education:
University of California, Davis 1987 - 1991
BA, Psychology
Skills:
Captivate, Mandarin, Customer Relations, Microsoft Office, Scheduling, Technology Training, Contract Management, SnagIt, Coaching, Management, Customer Service, Process Scheduler, Process Improvement, Leadership, Training, Quality Assurance
Interests:
new technology, fishing, golfing, volleyball, playing board games, and cooking.
Honor & Awards:
• “Five Star Award’-given to the top 1% for role in developing, coordinating, and implementing a proprietary scheduling training course nationwide that reduced total worked hours by 20%.
• Received numerous “Super Star Awards”- for contributions to the redesign of New Hire Courier training that increased employee retention by 30% and reducing international shipping errors by 34%.
• “Star Award” for 100% training compliance for new hire managers and employees for SE district for 3 years.
• Awarded numerous “Service Excellence” & “Excellence in Training Awards” for instrumental role in development of new courses, best practice procedures, and implementation of proprietary and off-the-shelf software.