Work:
Zions Management Services Company
Service Desk Manager
Unisys
Service Delivery Manager
Qwest Communications
Desktop Support Manager
U S West
Computer Operations Manager
Bell Communications Research(Bellcore)
Member of Technical Staff
U S West
Computer Operations Manager
U S West
Applications Support Manager
Education:
Westminster College
BS in Human Resource Management
Skills:
Team Leadership, Employee Management, Business Process Improvement, Service Delivery, Windows 7, Microsoft Office, BMC Remedy, Symposium, Project Implementation, Customer Service, Word, Excel, PowerPoint, Process Improvement, Planning, Coaching, XP, Client Services, Administration, Writing, Problem Solving, Windows, Teamwork, Team Building, Management, Employee Performance, Staffing, Scheduling, Training, Motivation, Communications, Collaboration and cross functional teams, Data analysis, Metrics, Customer support and service, Process improvement, Project management, Problem solving, Budget control, Recommendations, Strategy, Tools