Work:
RIM (BlackBerry) - Las Colinas, TX
BPTS Universal Agent
Hotels.com - Arlington, TX
Universal Agent/ International Trainer
Direct TV - Fort Worth, TX
Cable/Troubleshoot Technician
Sprint - Fort Worth, TX
Business Customer Service Representative
Education:
South Gate High School
General Education
Skills:
Highly skilled in mechanical and electronic equipment (computers, servers, networks, printers, copiers (color, monochrome), fax machines, telephony) Strong knowledge in Microsoft Office Suite 2003/2008 (Word, Excel, Access, PowerPoint, and Outlook/Outlook Express) and Windows NT, 95, 98, 2K, XP, Vista, Windows 7, BlackBerry Enterprise Solutions, Microsoft Cloud and SQL/Sql Management Studios Bi-Lingual in English and Spanish, beginner/intermediate speaking Portuguese Experienced in assisting small businesses achieve their technology needs Organized, dependable and accurate in carrying out responsibilities to a successful completion An excellent problem solver driven to success and productivity Self-motivated, responsible, and thorough; equally productive in collaborative and independent work environments Skilled in human relations, with proven ability to communicate effectively with a diverse population under a variety of circumstances Knowledge of LAN/WAN topologies and technologies Detailed oriented with strong work ethics Solid experience as a Trainer and Mentor.