Position:
Cisco Contact Center Engineer at CDW
Work:
CDW
- West Coast since Jul 2012
-
Cisco Contact Center Engineer
Sage Software
Sep 1997 - Jul 2012
-
IT Contact Center Applications Support Manager
Sage Software
Aug 2000 - Feb 2005
-
Telecommunications Manager
Alert Communications
1987 - 1997
-
Telecommunications Administrator
Education:
University of California, Irvine 2000 - 2001
Certification, Network Communications
Skills:
Integration, Avaya, Telephony, Cisco Technologies, Pre-sales, Cloud Computing, Unified Communications, VoIP, Channel, CRM, Vendor Management, Software Project Management, Contact Centers, Business Intelligence, Enterprise Software, Lead Generation, Microsoft SQL Server, Cisco UCCE, Cisco CVP, CTI, B&S SAP Connector, AMC Technologies SAP Connector, Cisco Call Manager, SAP RFC/ ICIS, Aspect ACD, Aspect Contact Server, SAP ICWeb integration, Management, ITIL, Data Center, Call Centers, Telecommunications, Technical Support, IVR, Business Process, Project Management, Routing, ACD