Work:
ADT Security - Lindon, UT
Customer Service Supervisor
Pinnacle Security - Orem, UT
Customer Service Supervisor
Skills:
Customer Experience: Extensive experience in inbound calls ranging from reservations, customer care, escalations, retention, data entry and updates, and some outbound calling required for special projects and collections. Experience setting goals based on NPS (Net Promoter Score) observation to improve the customer service experience. Phone Sales from [] Developed strong selling skills mainly through warm calls to existing customers and sold a variety of products including internet accessibility to CEOs, CFOs, and HR departments of Fortune 500 companies.