JOHN ROBERT HIGHTOWER
Pilots at F St, Salida, CO
License number
Colorado A4324459
Issued Date
Mar 2016
Expiration Date
Mar 2017
Category
Airmen
Type
Authorized Aircraft Instructor
Address
Address
232 F St, Salida, CO 81201
Professional information
Method And System Of Forms Management In A Call Center
US Patent:
2006012, Jun 8, 2006
Filed:
Dec 7, 2004
Appl. No.:
11/005830
Inventors:
John Hightower - Salida CO, US
James Webster - Salida CO, US
James Webster - Salida CO, US
International Classification:
G06F 17/24, G06F 17/30, G06F 17/00
US Classification:
715505000, 715507000, 707104100, 707003000
Abstract:
The present system and method are directed to a computerized system for selection, preparation and management of forms. The system and method are especially advantageous in a call center environment dealing with a large volume of customers and multiple forms. The system and method include the display of scripted questions to users at work stations that elicit the input of data regarding the customer, the data being utilized by the system to select, prepare and print relevant forms. A uniform interface including an omnibus script is provided to all users, and the system obviates the need for user selection of applicable forms for particular customers.