Position:
Support Management, Federal and Major Accounts at NetApp
Location:
Raleigh-Durham, North Carolina Area
Industry:
Information Technology and Services
Work:
NetApp
- RTP since Apr 2011
-
Support Management, Federal and Major Accounts
PPD
Dec 2009 - Jun 2011
-
Associate Director, Clinical Information Technology
Privately held IT Services group
Nov 2008 - Dec 2009
-
Vice President, Support Services
TomorrowNow, Inc. (Subsidiary of SAP America)
Feb 2006 - Oct 2008
-
VP of Support Services
TomorrowNow, Inc.
Feb 2006 - Dec 2006
-
Global Director of Support and Services
Siebel Systems
May 2000 - Feb 2006
-
Global Director of Technical Support
Skills:
CRM, Customer Satisfaction, Siebel, Enterprise Software, Program Management, Professional Services, Business Process, Account Management, Team Leadership, Management, Pre-sales, SDLC, IT Operations, Call Center, Cross-functional Team Leadership, Human Resources, Process Improvement, Team Building, NetApp, 21 CFR Part 11, Team Management, Start-ups, Integration, Business Intelligence, Change Management, IT Strategy, Contract Management, SaaS, Leadership, ERP, Sales Process, Cloud Computing, Technical Support, Disaster Recovery, Business Process Improvement, Product Management, Requirements Analysis