Position:
Senior Account Director at QDMH
Industry:
Marketing and Advertising
Work:
QDMH
- Greater Boston Area since Apr 2013
-
Senior Account Director
PEP Direct
Feb 2011 - Apr 2013
-
Director of Client Services
Concord Litho
Nov 2001 - Feb 2011
-
Customer Service • Operations Manager
RR Donnelley
Sep 1998 - Nov 2001
-
Customer Service Supervisor/Facilitator for 3 New England Locations
Daniels Printing - Privately-owned financial printing firm with $35 million sales and 200 employees
1995 - 1998
-
Customer Service Account Manager / Night Manager
Standard Register
1992 - 1995
-
Production Administrator
Fotobeam / Brookside - A privately-owned printing company with $3 million sales and 30 employees
Jan 1987 - Jan 1992
-
Lead Press Operator / Prepress Stripper / Bindery
Daniels Printing - Privately-owned financial printing firm with $35 million sales and 200 employees
Jan 1986 - Jan 1987
-
Feeder / Roll Tender / Quality Control
Education:
Corporate-Sponsored Training Programs 1999 - 2010
Certification, Business, Professional
Skills:
Employee Relations, Process Improvement, Problem Solving, Print Production, Print Management, Direct Marketing, Direct Mail, Non-profit Marketing, Operations Management, Print, Marketing, Team Building, Account Management, Personnel Management, Leadership, Training, Six Sigma, Employee Training, Integrated Marketing, Multi-channel Marketing, Continuous Improvement, Advertising, Database Marketing, Wide Format Printing, Sales, Project Management, Creative Direction, Analysis, Logistics, Team Leadership, Variable Data Printing, Purchasing, Bindery, Offset Printing, Marketing Strategy, Management, Strategy, Color Management, Budgets, Vendor Management, Customer Service, Email Marketing, Print On Demand, Digital Printing, Strategic Planning, Analytics, Fundraising, Program Management, Sales Management, Customer Satisfaction
Interests:
PROFESSIONAL - operational management, personnel management, client services, continuous improvement, integrated systems, logistics, project management, lean manufacturing, mailing and fulfillment, printing, non-profit
PERSONAL - strength and conditioning, coaching Babe Ruth and Cal Ripken baseball, computers and software programs, mental-spiritual-physical health wellness, children's school programs, mechanical and home repair projects (DIY)
Honor & Awards:
1990 Massachusetts House of Representatives Citation
Excellence in Service / Volunteerism - in recognition of volunteer work associated with Meals-On-Wheels foundation.
1999 RR Donnelley Service Recognition Award
2010 Workforce Wellness Champion
Certifications:
Certified Predictive Index Analyst, PI Worldwide