Position:
President, CEO & Lead Performance Consultant at Benchmarking Matters, LLC
Location:
Tampa/St. Petersburg, Florida Area
Work:
Benchmarking Matters, LLC
- Dunedin, Florida since Sep 2009
-
President, CEO & Lead Performance Consultant
Governor's Sterling Council's Board of Examiners
- Tallahassee, Florida 1999 - 2012
-
Lead Examiner
Community Indicators Consortium
- Washington DC Jul 2008 - Jul 2011
-
Community Indicators-Performance Measurement Marketing Committee Chairperson
Florida Benchmarking Consortium (FBC)
- Orlando, FL Jun 2004 - May 2010
-
Executive Director & Founding Board Chairperson
Pinellas County, Florida
- Clearwater, FL Sep 2006 - Sep 2009
-
Senior Financial Management and Budget Analyst
City of Jacksonville, Florida
- Jacksonville, Florida 1999 - 2006
-
Quality Improvement Officer
Education:
Lean Six Sigma 2011 - 2012
Green Belt Certification, Lean & Six Sigma Principles, Tools and Techniques
Toastmasters International 2003 - 2005
Distinguished Toastmaster (DTM), Public Speaking
Northern Illinois University 1978 - 1981
Master of Arts in Public Administration, Human Resources & Public Policy Management
Loyola University of Chicago Lake Shore Campus 1972 - 1976
Double Major Bachelor of Arts Degree, Philosophy & Psychology
Skills:
Performance Measurement, Strategic Planning, Performance Management, Management Consulting, Process Management, Leadership Development, Benchmarking, Governance, Organizational Development, Analysis, Change Management, Program Evaluation, Team Building, Government, Business Analysis, Problem Solving, Program Management, Coaching, Process Improvement, Quality Management, Public Speaking, Balanced Scorecard, Data Analysis, Administration, Six Sigma, Performance Improvement, Writing, Process Engineering, Budgeting, Financial Management, Teaching, Sustainability, Business Process Improvement, Mentoring, Policy, Planning, Team Leadership, Continuous Improvement, Business Strategy, Operations Management, Lean Manufacturing, Negotiation, Customer Relations, Customer Service, Customer Satisfaction, Budgets, Non-profits, Project Planning, Management, Managerial Finance
Interests:
Regularly donating blood platelets and whole blood through the Florida Blood Services to support physicians and families of cancer victims, bringing hope to their loved ones.
Honor & Awards:
Master's Degree from Northern Illinois University's Center for Governmental Studies
Double Major Bachelor's Degree from Loyola University of Chicago in Philosophy and Psychology
Distinguished Toastmaster (DTM), with Toastmasters International
Awards:
Lean Six Sigma Green Belt Certification
Practical Quality Solutions (PQS), Inc.
Participated in this three month long training program in Process Management, Lean and Six Sigma principles with Master Black Belt, Steve Dickinson, of PQS, Inc. Spent the next 12 months conducting, implementing and completing a Rapid Process Improvement Project with the State of Florida's Department of Children and Families' Abuse Hotline Team improving their call center operations as to process redesign, technology enhancements, staff training, and management operations leading up to certification.