Work:
Comcast
- Manchester, New Hampshire Mar 2012 - Feb 2013
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Senior Manager, Business Services - Customer Care
Putnam Investments
Mar 2010 - Mar 2011
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Assistant Vice President, Manager, Participant Call Center
Fidelity Investments
1999 - Mar 2009
-
Senior Team Manager
Education:
Southern New Hampshire University 2009 - 2011
Fitchburg State College 1991 - 1994
B.S.B.A
Skills:
Program Management, Call Center, Customer Service, Process Improvement, Financial Services, Team Building, Six Sigma, Call Centers, Customer Experience, Project Management, Vendor Management, Business Analysis, Change Management, Performance Management, Management, Leadership, CRM, Relationship Management